At Shifaiya, we truly value your trust and confidence in our natural and herbal products.
To make your shopping journey smooth and stress-free, we are committed to delivering your orders quickly, safely, and reliably no matter where you are in Pakistan.

Order Confirmation

Once you place an order through our website or social media channels, you will receive an order confirmation message or call with all the details of your purchase.
Please ensure your contact number is correct and your phone is active so our team can confirm your order.

Important:

  • Orders are only processed after confirmation.

  • If your order cannot be confirmed after multiple attempts, it may be cancelled automatically.

Order Processing Time

We aim to dispatch all confirmed orders as quickly as possible.
Standard processing time is 2–3 working days (excluding weekends and public holidays).

If a product is temporarily out of stock, our customer support team will contact you immediately to inform you about the delay and provide an updated delivery timeline.

Shipping & Delivery Time

We work with trusted courier partners across Pakistan to ensure your parcel reaches you safely and on time.

  • Major cities: 3–5 working days

  • Other cities & remote areas: 5–7 working days

  • In rare cases (bad weather, strikes, or holidays), delivery may take longer — but we’ll always keep you updated.

Delivery Charges

We aim to keep delivery charges simple and affordable for all customers.

  • Standard delivery charges will be added automatically at checkout.

  • Occasionally, Free Delivery promotions are offered on specific products or order amounts.

Order Accuracy & Wrong Deliveries

Every order is double-checked before dispatch.
However, in rare cases, if you receive an incorrect or damaged item, please contact us immediately at:

+92 310 1208111

We will arrange to send you the correct product at no extra cost.
The incorrect item will be collected from you during replacement.

Return Conditions

If you need to return a product, please ensure:

  • The item is unused, unopened, and in its original condition.

  • It is returned in the original packaging with all labels attached.

❌ Products that are used, opened, or damaged may not qualify for return.

Customer Support

If you experience any delay or have concerns about your order, our support team is always available to assist you.
You can reach us at:
+92 310 1208111
support@shifaiya.com

Our Promise

At Shifaiya, your satisfaction is our top priority.
Every product we ship carries our promise of purity, quality, and care.
We look forward to serving you and delivering our herbal goodness straight to your doorstep.