At Shifaiya, we take pride in providing 100% natural and herbal products crafted with care and quality.
Your satisfaction is extremely important to us, and we’re committed to making your shopping experience smooth, transparent, and trustworthy.

This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds are accepted. Please review it carefully before placing your order.

1. Eligibility for Return

We perform strict quality checks before dispatch, but if you receive a product that is:

  • Damaged during delivery

  • Defective or expired

  • Incorrect item (different from what you ordered)

You are eligible for a return, replacement, or refund as per the conditions listed below.

2. Conditions for Return

To qualify for a return, please ensure:

  • The request is raised within 48 hours of receiving your order.

  • The product is unused, unopened, and in its original packaging.

  • Proof of purchase (order number, confirmation message, or receipt) is provided.

  • For damaged or incorrect items, our team may request a photo or video for verification.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following products cannot be returned:

  • Opened or used items.

  • Products without original packaging.

  • Items damaged due to mishandling after delivery.

  • Orders placed by mistake but confirmed through call.

4. Refund Process

Once your return request is approved:

  • You may choose between a replacement product or a refund.

  • Refunds are processed within 7–10 working days after receiving and inspecting the returned item.

  • Refunds are issued via bank transfer, Easypaisa, or JazzCash (details collected during processing).

5. Exchange Policy

If you prefer, you can request an exchange instead of a refund.
Exchanges depend on product availability. If the requested product is out of stock, a refund will be issued.

6. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective product), Shifaiya will cover all shipping costs.

  • If the return is due to customer reasons (changed mind, ordered wrong item, etc.), the customer will bear the shipping cost.

7. How to Request a Return or Refund

To initiate a return, exchange, or refund, please contact our support team within 48 hours of delivery:

Call / WhatsApp: 0310-1208111
Email: support@shifaiya.com

When contacting us, please include your order number, contact details, and reason for return to help us process your request faster.

8. Our Promise

At Shifaiya, we care about your wellness and trust.
Every return or refund request is handled with fairness, honesty, and transparency.
Our goal is to ensure you always feel confident, satisfied, and valued when shopping with us.

Thank you for choosing Shifaiya Pure, Natural & Herbal Care for You.