At Shifaiya, we value your trust and are committed to making your shopping experience as smooth, reliable, and convenient as possible. Our mission is to deliver pure, natural, and herbal wellness products straight to your doorstep with complete care. This Shipping Policy explains how we handle order confirmation, processing, shipping charges, delivery timelines, and customer support.

1. Order Confirmation

  • Once you place an order on our official website or through our support team, you will receive an order confirmation call, SMS, or WhatsApp message containing all the essential details.

  • Please note: Orders are confirmed only via call. To avoid delays, kindly keep your phone active and reachable.

  • If we are unable to confirm your order after three call attempts, your order will be automatically canceled.

  • This process helps us ensure that each order is authentic and prevents accidental or mistaken orders.

2. Order Processing Time

  • All confirmed orders are carefully processed and dispatched within 4 to 6 working days (Monday to Saturday, excluding public holidays).

  • Products are sourced directly from our warehouse to ensure freshness and quality before dispatch.

  • In case a product is temporarily out of stock, our customer support team will contact you to inform you about the expected restock date or provide alternative solutions.

3. Shipping Charges

  • Standard shipping fee: Rs. 300 across Pakistan.

  • Shipping charges are added to your order at checkout and are visible before you confirm payment.

  • From time to time, we may offer free delivery promotions on special deals or minimum order amounts.

4. Delivery Timelines

We strive to deliver your herbal products as quickly as possible:

  • Major cities: 3 – 5 working days.

  • Other cities & towns: 5 – 7 working days.

  • Remote areas: Delivery may take slightly longer due to courier schedules.

Please note that delivery times may vary during sales, public holidays, or unforeseen courier delays.

5. Shipping Partners

To ensure safe and reliable delivery, we work with trusted courier companies across Pakistan. All parcels are handled with care and packaged securely to protect your herbal products during transit.

6. Shipping Address

  • Your parcel will be delivered exclusively to the shipping address provided during checkout.

  • Please make sure the address is complete (house number, street, area, and city) and add landmarks if necessary for accurate delivery.

  • Shifaiya will not be responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer.

7. Order Tracking

  • Once your order is dispatched, you may request a tracking number from our support team.

  • You can track your parcel status directly with the courier service.

  • If you need help, our customer support team is always available to assist you with order tracking and updates.

8. Unexpected Delays

We aim to deliver within the stated timelines, but in rare cases delays may occur due to:

  • Unavailability of products.

  • Courier issues or natural circumstances (rain, strikes, or public holidays).

  • Incorrect or incomplete delivery information.

If your order is delayed beyond the expected timeframe, please reach out to us immediately so we can resolve the issue quickly.

9. Customer Support

At Shifaiya, your satisfaction is our top priority. If you have any concerns about your order or delivery, you can easily contact us through the following channels:

When contacting us, please keep your order number handy (shared with you in your confirmation message) to help us assist you faster.

10. Our Commitment

We are committed to ensuring that your Shifaiya products reach you in a timely, safe, and secure manner. From order placement to doorstep delivery, we strive to give you a smooth and stress-free shopping experience.

At Shifaiya, we don’t just deliver herbal products we deliver trust, quality, and care straight to your home.