At Shifaiya, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you shop with Shifaiya, we may collect the following information:

  • Personal details: Name, phone number, email address, shipping address.

  • Order details: Products purchased, payment method, and transaction history.

  • Communication details: Feedback, inquiries, or messages you send us.

  • Technical details: Device type, IP address, and browsing activity on our website (used only to improve your experience).

2. How We Use Your Information

We use your information only to ensure smooth service and a better experience:

  • To process and deliver your orders.

  • To communicate order updates, confirmations, or delivery details.

  • To improve our products, services, and website performance.

  • To send promotional offers or updates (only if you’ve subscribed).

  • To comply with laws and prevent fraudulent activity.

3. Protecting Your Information

We use secure servers, encryption, and trusted payment gateways to keep your information safe.
Your details are never shared, sold, or rented to any third party  except when required by law.

4. Cookies

Our website may use cookies to improve functionality and provide a better browsing experience.
You can choose to disable cookies in your browser settings, but some features may not work properly as a result.

5. Third-Party Services

We work with trusted third-party service providers such as courier companies and payment gateways to process your orders.
These partners receive only the information necessary to perform their services and are required to protect your privacy.

6. Your Rights

As a valued customer, you have the right to:

  • Request access to your personal data.

  • Ask for corrections to inaccurate details.

  • Request deletion of your information (except when required by law).

We respect your privacy choices and will act promptly on your requests.

7. Contact Us

If you have any questions or concerns about how your data is used, please reach out to us:

Call / WhatsApp: 0310-1208111
Email: support@shifaiya.com

Our Commitment

At Shifaiya, your privacy matters.
We’re committed to maintaining your trust while providing you with pure, natural, and herbal care with complete transparency and protection.

Shifaiya – Where Purity Meets Trust.