Welcome to Shifaiya! By using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. General Information

  • Shifaiya is a brand offering 100% natural and herbal oils for personal care and wellness.

  • By accessing our website or placing an order, you accept these terms.

  • Shifaiya reserves the right to update or change these terms at any time without prior notice.

2. Use of Our Services

  • You agree to use our website and products for lawful purposes only.

  • You must not misuse our website for fraudulent activities, hacking, spreading harmful content, or violating any applicable laws.

3. Product Information

  • We make every effort to display accurate product descriptions and images.

  • However, slight variations in color, packaging, or scent may occur due to natural ingredients.

  • Our products are for external use only (unless otherwise stated).

4. Orders & Payments

  • All orders are confirmed only after customer verification (via call or message).

  • We currently accept Cash on Delivery (COD) as the primary payment method.

  • Shifaiya reserves the right to refuse or cancel any order if:

    • Incorrect information is provided.

    • The order cannot be fulfilled due to stock unavailability.

5. Shipping & Delivery

  • Orders are usually processed and shipped within 2–3 working days.

  • Delivery time is 3–5 working days for major cities and 5–7 days for other areas.

  • Delivery charges are applied at checkout unless a free shipping promotion is offered.

6. Returns & Refunds

  • Products can be returned only if they are unused, unopened, and in their original packaging.

  • If you receive a wrong or damaged product, contact us immediately at +92 310 1208111.

  • Refunds will be processed after inspection of the returned item.

7. Limitation of Liability

  • Shifaiya will not be held responsible for any misuse of products or allergic reactions.

  • Customers are advised to perform a patch test before using oils on skin or hair.

  • We are not liable for delays caused by courier services, natural disasters, or unforeseen circumstances.

8. Intellectual Property

  • All content on our website, including logos, images, product descriptions, and brand name Shifaiya, are the property of Shifaiya.

  • You may not copy, distribute, or use our content without written permission.

9. Privacy & Data Protection

  • Your personal information (name, phone number, address) will only be used for order processing and delivery purposes.

  • We do not share your data with third parties except for delivery partners.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:
+92 310 1208111
support@shifaiya.com